FAQs
Processing & Shipping
How long will it take to receive my order?
AUSTRALIA
We're based in Australia, so for domestic orders we aim to process and dispatch your Phallus Picasso Painting Kits within 2-8 business days, depending on order size.
Once dispatched, your order should arrive within 2-8 business days, depending on your location and the shipping method selected. You'll receive an email with shipping confirmation and a tracking number.
INTERNATIONAL (REST OF THE WORLD)
Standard and Express international shipping options are available. Please note international orders take longer to arrive. Once dispatched, estimated delivery times to major metro areas are:
New Zealand: Standard 4-7 business days, Express 2-5 business days.
United States: Standard 5-9 business days, Express 3-6 business days.
For a custom shipping quote tailored to your location, order size, and delivery timeframe, get in touch.
NEED IT BY A SPECIFIC DATE?
If you need your kits by a specific date, give us a heads up via email siena@thephalluspicasso.com.au or DM so we can get it to you on time.
If the actual shipping cost varies from what was estimated at checkout, or if your order needs an express upgrade to meet your date when standard was selected, we'll invoice you the difference. Your order won't ship until that's paid.
Do you offer express shipping?
Absolutely! Just select this shipping method as you checkout.
Help! I've left planning till the last minute, can you still deliver?
Don't worry, diamonds form under pressure babe. If you've left event planning till the last minute, just get in touch with your event date, order quantity and location, and we'll get back to you as soon as we can.
Already placed your order and worried it won't arrive in time? Please reach out. Meeting a tight date sometimes means upgrading to express shipping. If you selected standard at checkout and an upgrade is needed to get your order to you on time, we'll send you an invoice for the difference, and your order will be dispatched once that's paid.
Email siena@thephalluspicasso.com.au or reach out via Facebook and Instagram
International Orders
Do you offer international shipping?
We ship worldwide, so you can enjoy our cheeky activity kits no matter where you are. Standard and express options appear at checkout.
If your country isn’t listed, email siena@thephalluspicasso.com.au or DM us for a custom shipping quote tailored to your location and order size.
Will I have to pay duties and taxes?
For international orders (outside Australia), your local customs office may apply duties and taxes upon your order's arrival. You will be contacted for payment arrangements.
To estimate these charges, use a customs calculator or contact your customs office.
Why have I been invoiced extra for shipping after placing my order?
International postage costs don't always match what's shown at checkout. This usually happens when the real shipping cost comes in higher than the checkout estimate, or when an express upgrade is needed to meet your event date but only standard was selected.
When that's the case, we'll send you an invoice for the difference. Your order will be dispatched once it's paid.
Any questions, email siena@thephalluspicasso.com.au or DM us.
Returns & Exchanges
What is your return policy?
We know you're going to love our cheeky activity kits, and we pride ourselves on the quality and workmanship of our figurines.
But just in case you have any concerns please let us fill you in on our no-nonsense return policy. Returns and exchanges are not accepted, and all sales are final. Refunds will not be given for change of mind.
However, if by some chance you have received damaged or faulty items, please reach out to us within 14 days of receiving your order so we can assess this further.
Please email us at siena@thephalluspicasso.com.au or reach out via Facebook and Instagram